The Nutcase Happiness Guarantee

You will love your new helmet. Don’t worry -- your kids or special someone will too. You have great taste, and picking out a helmet for someone is fun! But if the sizing isn’t working out for you, or they really turned out to be more of a Watermelon kid than a Fly Boy…we’ll make it easy for you to fall in love again.

We’re helmet fit experts, and have given you our best guides to nail the right size. But, if you want some reassurance or personal advice, let’s chat.

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WARRANTY

Nutcase Helmets warrants its products to be free from defects in workmanship and materials for a period of one (1) year from the date of purchase. This warranty is extended only to the original consumer purchaser. During the warranty period, we will (at our sole option) repair, replace or refund the purchase price of any defective part or product covered by this warranty when it is returned by the original owner with proof of purchase. The repair, replacement, or refund will be without charge except for reasonable shipping, handling and insurance charges.

If you have a warranty claim, contact our Customer Service Department at 1-866-95-NUTTY (1-866-956-8889).

This warranty does not cover products damaged or rendered defective due to accident, misuse, abuse, modification, improper repair, water damage, heat damage, neglect, improper handling or storage, or failure to follow instructions for use.

Any warranties implied by law shall in no event extend beyond duration of this express warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Repair or replacement as provided herein is your exclusive remedy for any defective product. In no event shall we be liable for any special, incidental or consequential damages of any kind arising out of the purchase or use of this product, whether based upon contract, tort, statute or otherwise. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

CONTACT US

Nutcase Helmets
c/o Bravo Sports
12801 Carmenita Road
Santa Fe Springs, CA 90670

1-866-95-NUTTY (1-866-956-8889)

 

RETURNS & EXCHANGES 

Only items purchased from Nutcasehelmets.com within 30 days of the date of purchase can be returned or exchanged. The item must be in restock-able condition (tags, stickers still on the product along with the original box and documentation). When making a return or exchange for items purchased on Giro.com, we will provide you with an authorized return label, as well as free shipping on the exchange and no additional re-stock fees.

For items not purchased on our website, please refer back to the original place of purchase for assistance with your return or exchange.

All fields are required. Please provide us with your contact information below.

Please click here and use our form. 

*Terms & Conditions: 

- Items can be returned for a refund to the original credit card only. 
- We do not accept returns on Final Sale items. 
- We do not accept returns on used/worn products unless it is a warranty issue. 
- We reserve the right to terminate or amend this policy at any time.  

Please include a detailed note that includes your name, address, daytime telephone number, e-mail address, the reason for the return, your original web invoice and what action you would like us to take. If you purchased your helmet from one of our dealers, please return it to them! We are unable to accept returns on helmets not bought from our webstore.  

Shipping Policy:

We offer Free Shipping on all orders within the contiguous United States. We will fulfill your order with Fedex Ground service. 

Important note: We do not work or ship orders on weekends or holidays. If you place an order on a Friday, Saturday, or Sunday, for instance, your order will not ship until Monday.

Terms & Conditions:

- Free shipping offer valid on all orders within the continental United States; other discounts applied to your order could change your subtotal.
- Offer limited to standard shipping to U.S. addresses in the contiguous U.S. only.
- Offer is limited to stock on hand, is nontransferable and is not redeemable for cash.

Please ship returned goods to our warehouse:

Nutcase Helmets
c/o Bravo Sports
12801 Carmenita Road
Santa Fe Springs, CA 90670